If you wish to review the terms and conditions of Telkom, Vodacom, Cell C or MTN before signing up for the service, it may take up to 3 hours.
Mobile network operators have comprehensive terms and conditions (T&Cs) associated with their data and voice products.
In most cases, consumers sign the terms and conditions without reading anything on the document. It seems dumb, but that’s not surprising given the length of all the conditions.
Mobile operators have different sets of legal documents for their products. Different sets make it difficult to compare the length of a single document.
To compare the duration of T&C of mobile operators, we divided them into four parts:
- General terms and conditions
- Terms and conditions applicable to all network subscribers
- Terms and conditions specific to contract products
We did a word count on the terms and conditions of the major mobile operators and calculated how long it would take to read them.
We used a reading speed of 130 words per minute. This speed is based on similar international studies that suggest a low reading speed due to the technical nature of these documents.
While this is a relatively slow pace, these are usually legal documents that are difficult to understand.
Telkom had the longest set of terms at 22,643 words, which would take almost 3 hours to read.
Vodacom’s terms and conditions were also lengthy at 16,410 words. It will take about 2 hours to read each part of their documents.
The table below shows the validity period of South African mobile operators’ terms.
|Internet Service Provider||Number of words||minutes to read|
|Cell C||13 438||103|