Saudi Ministry of Hajj and Umrah fires CEO

The Saudi Arabian Ministry of Hajj and Umrah has fired the CEO and head of Hajj companies that failed to provide proper service to pilgrims.

At least one million pilgrims are in the holy land for annual Hajj in two years due to the Covid-19 pandemic.

The five days of Hajj officially began on Thursday, when pilgrims flock to the tent city of Mina to spend a day of tarwiyyah (water provision), following the example of the Prophet, preparing to stand at the holy site of Arafat on Friday.

The ministry says that based on what its field and observation teams observed, the services provided to pilgrims were substandard.

“The Ministry announced the dismissal of the CEO and another head of one of the Hajj companies in agreement with the company’s board of directors.”

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“Moreover, an investigation has been launched to determine why the company did not provide the required services, as the ministry closely monitors all services provided to pilgrims in order to ensure quality,” the ministry said.

The ministry reaffirmed its commitment to supervise all agencies and companies operating during the Hajj season.

Noting all violations, the Ministry promptly and expeditiously corrects them as part of its efforts to ensure the safety and comfort of all pilgrims.

“These efforts are in line with the instructions of the Custodian of the Two Holy Mosques, King Salman and Crown Prince Mohammed bin Salman, to facilitate the provision of services to all pilgrims in a way that supports them in performing the rites of the pilgrimage,” it said.

The Ministry of Hajj and Umrah also stressed that it will not tolerate or tolerate any shortcomings in providing the best possible service to pilgrims.

“Furthermore, the ministry has sent inspection teams that are constantly making rounds to monitor and evaluate any discrepancies in the quality of services provided to pilgrims.”

The ministry said that they are also investigating any and all complaints received by them in order to improve the quality of services provided to pilgrims and ensure their safety.