“Refused because he weighed over 5 pounds”; Family says daughter was publicly humiliated for her weight at Raging Rivers Water Park

GRAFTON, Illinois. (KMOV) — An Illinois family told News 4 that their teenage daughter was publicly embarrassed Monday at Raging Rivers Water Park in Grafton.

“It’s hard when a company is responsible for such a huge psychological impact on my daughter,” says her father, Andrew Button.

Button took his family to a popular amusement park in hopes of riding the newest attraction. Mississippi monster.

When the group reached the top of the hill, Button said the worker asked his 13-year-old daughter to jump on the scale in front of the strangers.

“The guy looked at us and at my daughter and said, ‘You need to get on the scale,'” says Button.

The ride has a weight limit of 200 pounds.

“She’s stepping on the scale and she’s 205,” says Button.

A spokesman for Raging Rivers says the decision was made to ensure the safety of guests. However, Button says there were no signs indicating a weight limit.

“I thought, ‘There’s nothing in the media about this. Has this been posted somewhere? He’s like, “No. We had injuries, so we limit the weight during the trip, ”says Button.

Raging Rivers tells News 4 that the new water tubes for the Mississippi Monster waterslide will be delivered as early as Wednesday. Equipment was ordered to increase the carrying capacity.

“The disappointment she felt at not being able to ride a brand new attraction was definitely overshadowed by the public humiliation of being asked to step on the scale,” says Button. “Then, in addition, you were told that you were overweight.”

Button and his daughter are season ticket holders and say they have no plans to return to the water park anytime soon.

“Tears came to her eyes,” says Button. “Now it’s up to us as parents to undo the emotional damage this corporate company has done to us.”

A spokesman for Raging Rivers on Wednesday sent a statement to News 4 regarding the incident.