Qld Man Claims Credit Card Charged By Removal Specialist After Bad Google Review

The consumer claimed that the takedown firm charged his credit card $2,000 after he wrote a negative review about the company on Google.

The firm’s owner says the payment was “an accident” and he “immediately returned the money.”

Dane Ponting hired Affordable Movers Brisbane to move his belongings from Brisbane to Hervey Bay.

After he showed up for work, the company contacted him and told him that he needed to pay an additional $1,070 fee for an extra trailer that was being used after the original truck couldn’t fit all of his stuff in one trip.

Mr Ponting claims the truck was already half full when it arrived.

He felt that he had no choice but to bear the costs of the trailer for fear that the company would not deliver his belongings. Later, he decided to share his experience on the Internet.

In a Google review, he detailed his dissatisfaction with the service and warned others about the additional fee he had to pay.

He said current case Two days earlier, he had emailed the company to ask why he should pay the extra fee, but his attempt to resolve the issue was fruitless.

The day after he left the review, Mr. Ponting noticed that the company charged $2,000 on his credit card.

Mr. Ponting immediately contacted its owner, Rahul Nagpal, whom customers referred to as John, and told him, “You can’t just withdraw money from our credit card.”

“He called me and basically said, ‘I’ll refund your money if you delete your review on Google,'” Mr. Ponting said on current case.

Mr Nagpal told news.com.au that “Dane’s debit was an accident, so he got his money back right away.”

“Dane received a $1,070 refund for the trailer and also removed the recall,” the owner said.

Texts received current case testified that Mr. Nagpal allegedly told Mr. Ponting that if he deleted his review and agreed to never leave another one, the $2,000 would be returned.

According to the program, in one message, Mr. Ponting told Mr. Nagpal, “On the phone with the police. Send me confirmation of the refund, and then we’ll talk.”

He claims that Mr. Nagpal replied to him: “Delete the review and confirm that it will remain deleted and you will no longer leave reviews. It’s an easy way and it will save a lot of time.”

Mr. Ponting doubled down by saying, “I don’t want to delete the review because I really don’t want this to happen to anyone else.”

Mr Nagpal said current case he gave Mr. Ponting a discount beforehand without warning him, which he explained was the reason he charged him $1,070.

“I did wrong. I agree with this, I did wrong,” he admitted.

Mr Nagpal told news.com.au that problems with Mr Ponting’s experience had been resolved and denied that the company would hold onto goods until customers paid in full.

“We don’t hold customer products hostage,” he said.

The incident is one of dozens of complaints against the company that appear in 880 Google reviews. Other dissatisfied customers complain about damaged furniture, things being held up until additional fees are paid, or movers being late.

One man, Leighton Miller, claimed that the workers were hours late, charged a 5 percent credit card fee, and the company refused to repair the product despite originally agreeing to do so.

“I was left with broken promises and broken furniture,” Miller said.

Mr Nagpal said current case he knew the people behind the complaints and said the business was working to iron out their problems.

Originally published as Man claims removal specialist charged credit card after leaving bad review on Google