hundreds LAFC This week, season pass members received emails informing them that they would not be allowed to renew their tickets after reselling a “significant portion” of them on the secondary market.
The team, which has long said it considers its season ticket holders to be members of its family, has declined to go on record as to why it is canceling accounts, many of which date back to the team’s founding. But Seth Burton, senior vice president of communications and content, said the team will work with anyone who believes their accounts have been mishandled.
“LAFC is happy to speak with any of the affected members and if mistakes were made we will work to rectify the situation,” he wrote in a text message.
Several people contacted by The Times insisted they were loyal fans who attended games heavily in the team’s first two seasons but did not feel safe returning during the season. COVID-19 pandemic.
“I understand that I am trying to stop the scalping. But do it during COVID?” said Steve Jarrard, who has not personally attended games since the start of the 2020 season.
Jarrard, a film and television master from Burbank, and his girlfriend, an actress, have been hard hit during the pandemic. However, they estimate that they spent over $10,000 on LAFC tickets and merchandise, losing money on tickets they oversold.
The couple’s two tickets are in his girlfriend’s name, and Jarrard said she doesn’t want to be named because she fears her ticket reinstatement appeal will be denied because she spoke publicly about it. The couple wants to leave their tickets outside the south gate, he said, because they plan to return to Bank of California Stadium when the pandemic is over.
“She was devastated,” Jarrard said of his girlfriend’s reaction to the team’s brief three-paragraph email. “She loves the team. My guess is that LAFC has a policy of taking seats away from people during the pandemic.”
Despite the club’s statement, Jarrard and others who spoke to The Times said ticket representatives they spoke to told them there was nothing they could do to recover their accounts.
One fan, who, like Jarrard, opened his season ticket account long before the team played its first game, said he has comorbidities that make attending games under the current conditions potentially life-threatening.
“I am a dedicated fan. I plan to go to the games. It didn’t work this year,” said the man, who asked not to be named because he was concerned his call to keep season tickets would be lost. “I definitely lost money. It’s out of love for the team.”
“I sent a note of appeal explaining my situation,” he added. “However, I fear retribution. … I’m a little annoyed. Especially the fact that we are still in a state of emergency.”
Dozens of comments on LAFC’s social media accounts told similar stories. Even the fans in the north stand, home to the frenzied group of 3252 fans, have complained about their tickets being cancelled.
“This seems like a rather strange decision when the pandemic is not over yet,” wrote one person on Reddit.
“It sucks that this is happening[ed]wrote another on Facebook. “The FO office should be calling some of us to ask why we should be doing this. I love this club.”
According to the team’s email, which was sent on Tuesday, the fans who oversold a significant portion of their tickets were in breach of the membership agreement. But they did not receive a resale warning for their tickets before they knew their membership would not be renewed.
“Without warning. There is no rule as to how much they consider “too much”. Just boom,” one affected season ticket owner wrote in an email. “Unreal.”
The LAFC, in its fifth MLS season, announced a sellout for every game that allowed full crowds at Banc of California Stadium. The club says it has more than 17,000 season ticket holders and several thousand more on the waiting list, a list that is growing now that the top-place team has added big-name European stars. Gareth Bale as well as Giorgio Chiellini.
“The fact that they didn’t say anything until Bale was announced looks really bad,” a fan complained on Reddit. “And if we end up being reinstated, it goes to show that it’s not such a big ‘violation’ after all.”
The San Fernando Valley lawyer, who bought season tickets before the team played, spoke twice on the phone about the situation on Wednesday but declined to give his name because he, too, fears it would affect the status of his appeal. . He doesn’t want to point fingers or speculate on the reasons behind the team’s decision, he explained. He just wants his tickets back.
“This is the team I love. A team that I will support in any case,” he said. “I definitely want to continue being a season ticket holder.”