PhonePe complains about Paytm employees for burning QR codes

Digital payments company PhonePe filed a police complaint against three employees of a rival fintech firm for mass burning of its Quick Response (QR) codes.

In a complaint filed on July 29 in Surajpur Lakhnavali Police station in Greater Noida areaPhonePe claims that “these actions could be part of a larger conspiracy to tarnish the reputation” of the company and lead to “further financial losses.”

The incident came to light when a PhonePe employee received a message on July 28 on instant messaging platform WhatsApp with a video of the company’s QR codes being burned.

PhonePe stated in its complaint that the actions took place with the “clear intent to cause wrongful damage to company property.”

ET reviewed the copy of the complaint.

A spokesman for the Walmart-owned company confirmed the incident, adding that he was able to identify Paytm employees in the video.

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“PhonePe called the police based on a video of a bunch of its QR codes being set on fire. We were able to identify some of the people in the video, including the Paytm Regional Sales Manager (ASM). We have full confidence in the police and they are taking the necessary steps at the moment,” the spokesman said.

Among the employees against whom the complaint was filed are Devanshu Gupta, Aman Kumar Gupta and Rahul Pal.

According to the complaint, Devanshu Gupta worked for PhonePe from 2018 to 2022.

In its complaint, PhonePe also claimed that Gupta, being a former employee, had advance knowledge of the location of his QR codes and colluded with others to steal those codes.

In response, Paytm told ET that the case was between its competitor and the defendants, as they were ex-PhonePe employees.

“We condemn the actions committed by these fraudulent employees who have already been suspended from the company pending a detailed investigation. We will not tolerate any misconduct and always uphold the highest standards of work ethics,” the spokesperson added.

In 2020, rival payment firms, including PhonePe and Paytm, sent legal notices to New Delhi-based BharatPe for allegedly distributing flyers that labeled its competitors as Americans or Chinese.

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